:: General Terms and Conditions ::

Cancellation Policy
          We do not charge any cancellation fee for rooms that have not been confirmed by document. However once your room has been confirmed, you are subject to the cancellation policies detailed below.

          The cancellation policy below applies to all bookings. It is for your best interests to be aware of any cancellation policies that apply and fees that you may incur as the result of a cancellation. Any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.

Cancellation Period in Low Season	Cancellation Charges
+7 Days prior to arrival	Charge 10% of paid amount as administration fee and bank charge, minimum charge 500 Baht
7-4 Days prior to arrival	Charge 1 night as a cancellation fee, minimum 500 Baht
0-3 Days prior to arrival	The whole period will be charged.
Early Check Out	The whole period will be charged.
NO SHOW*	The whole period will be charged.

Cancellation Period in High Season	Cancellation Charges
+21 Days prior to arrival	Charge 10% of paid amount as administration fee and bank charge, minimum charge 500 Baht
14-20 Days prior to arrival	Charge 1 night as a cancellation fee, minimum 500 Baht
0-13 Days prior to arrival	The whole period will be charged.
Early Check Out	The whole period will be charged.
NO SHOW*	The whole period will be charged.

Cancellation Period in Peak Season/ Festive & Holiday	Cancellation Charges
+30 Days prior to arrival	Charge 10% of paid amount as administration fee and bank charge, minimum charge 500 Baht
21-29 Days prior to arrival	Charge 1 night as a cancellation fee, minimum 500 Baht
0-20 Days prior to arrival	The whole period will be charged.
Early Check Out	The whole period will be charged.
NO SHOW*	The whole period will be charged.

Last Minute Booking**	Cancellation Charges
1-5(s) day before arrival	The whole period will be charged.

Notification of cancellations/amendments can be accepted via system, e-mail or fax only.
Email: booking@ido.thairoomsonline.com Fax. (662) 664 0894

No Show (Non-use of reservation)*
The guests must notify the agency by writing or e-mail of any cancellation or amendment and be confirmed of any change before the schedule date according to the above table. If the guests do not check in without any notification and confirmation from us, it will be considered as no show case. The whole period will be charged and non-refundable. The reason for this is that as far as the hotel is concerned that the room is booked and they cannot let anyone else occupy it, in case you arrive. Thus the room is held, un-occupied, until they are notified otherwise.

Early Check-out / Shortening your stay
We would love to be as flexible as we can regard to this issue. However, as an agent, ido.thairoomsonline.com has to abide by the individual hotel policies regarding refunds. Essentially, if the hotel charges you for the nights you cancelled, we do too. If the hotel does not charge you, neither do we and we will refund the amount to you less 5% administration charge; minimum charge 500 Baht. You must cancel the unwanted room nights with us as well as the hotel receptionist or you will not receive your refund if applicable.

Last Minute Booking**
The booking is made and confirmed within 1-5 day before check-in date.

:: Amendment Policy ::

Low Season: Amendment need to be made not less than 7 working days* prior to check-in date.
High Season: Amendment need to be made not less than 14 working days* prior to check-in date.
Peak Season/ Festive & Holiday: Amendment need to be made not less than 21 working days* prior to check-in date.

• A fee of 200 Baht will be applied plus different amount of room charge.
• If the amendments require a refund of payment, a bank handling fee 5% of the total refund amount will be charged on top of the 200 Baht amendment fee.
• We will not responsible for any (additional) charges incurred after cancellations/ amendments without confirmation from us.
• Working day is Monday to Saturday exclude Sunday & Public Holidays.
  

Extension of Your Stay
Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel will charge you full walk-in rates).

Child Policy
Child prices and other conditions relating to children are agreed upon with each accommodation provider and are not base on any one criterion; therefore, given that each accommodation provider applies its own special conditions and prices, we ask that you enquire about this point when making your booking.